How Can We Help You?

Creating a CannBus account is straightforward. Visit cannbus.org, click the "Register" or "Get Started" button, and complete the registration form with your name, business email, and a secure password.

During registration you'll be asked to provide basic details about your cannabis business — including your business type (wholesaler, manufacturer, distributor, service provider, etc.) and the state or jurisdiction where you operate. This information is used to create your initial business profile.

CannBus requires that all members operate licensed cannabis businesses. During or shortly after registration, you may be asked to provide:

• Your cannabis business licence number and issuing authority
• State or jurisdiction of operation
• Business registration details (business name as registered)

We cross-reference submitted licence information against publicly available government licensing databases where available. If we cannot verify your licence automatically, a member of our team may follow up by email to request supporting documentation.

Service providers and cannabis-adjacent businesses (packaging, compliance, technology) that do not hold a cannabis licence directly should contact us at support@cannbus.org to discuss eligibility.

To reset your password, click "Forgot Password?" on the login page and enter the email address associated with your account. You'll receive a password reset email within a few minutes.

If you don't receive the email within 5 minutes, check your spam or junk folder. If it's not there, contact us at support@cannbus.org and we'll help you regain access.

Log in to your CannBus account and navigate to Account Settings (accessible from the user menu in the top-right corner). From there you can update your name, contact phone number, and notification preferences.

To change your email address, please contact support@cannbus.org directly — email changes require identity verification to protect account security.

Log in and visit the Membership section in your account dashboard. You'll see all available plan tiers and a comparison of features. Click "Upgrade" next to the plan you want and complete the payment process.

Upgrades take effect immediately. If you upgrade mid-billing cycle, you will be charged a prorated amount for the remainder of your current period, and your new billing cycle will begin at the next renewal date.

To close your CannBus account, email us at support@cannbus.org with the subject line "Account Closure Request" from your registered email address. Include your business name and the reason for closing (optional).

Upon closure, your public business profile will be removed from the directory. We retain certain account data as required by our Privacy Policy and applicable data retention obligations.

After registering and logging in, navigate to My Profile in your dashboard. You'll be guided through a profile setup flow that includes:

• Business name, type, and description
• Headquarters location and operating regions
• Cannabis licence number(s) and certification details
• Contact information (email, phone, website)
• Product categories and specialities
• Company logo and profile imagery

The more detail you provide, the more visible your profile will be in search results and the more leads you'll attract. We recommend completing all sections before publishing.

Your profile visibility depends on your settings:

• Public (default): Visible to all CannBus members and potentially to the general public visiting cannbus.org. Your profile may also be indexed by search engines like Google.
• Members Only: Visible only to verified, logged-in CannBus members. Not indexed by search engines.
• Private / Unlisted: Not searchable or publicly visible. You can still use platform tools but will not appear in directory listings.

You can change your visibility setting at any time from My Profile → Visibility Settings.

Log in and go to My Profile → Edit Profile. All profile sections are editable directly from your dashboard. Changes are saved immediately when you click "Save Changes".

Changes to your cannabis licence number or business name may trigger a re-verification step before the updated information is displayed publicly. This typically takes 1–2 business days.

It's important to keep your licence information current on CannBus, both for your business credibility and for platform compliance.

Update your licence details from My Profile → Business Credentials. Enter your new licence number and expiry date and save. Our team will verify the updated licence against the relevant licensing authority's database.

Inbound enquiries from other CannBus members will appear in your Inbox within the member dashboard. You'll also receive email notifications at your registered email address when a new enquiry arrives.

You can respond directly within the platform or reply by email. To adjust your notification preferences for inbound leads (frequency, email vs. in-platform only), go to Account Settings → Notifications.

From your member dashboard, navigate to Product Catalog → Add Products. You can add products individually or import multiple products via a CSV template (downloadable from the catalog section).

For each product you can include: product name, category, cannabinoid profile (THC/CBD), format, minimum order quantity, wholesale price range, and product description. Images can also be uploaded.

Go to Product Catalog in your dashboard. Each product listing has an "Edit" button for updates and a "Remove" option to take it off your catalog. You can also toggle products between active and inactive status without permanently deleting them — useful for seasonal or out-of-stock items.

Your product catalog is visible to verified CannBus members who are logged into the platform. Product catalog content is not publicly visible to non-members browsing the open web by default.

You can control visibility further in Catalog Settings — options include: all members, members in specific regions only, or members who have sent you a connection request.

Yes. Download the CannBus CSV import template from Product Catalog → Import Products. Fill in your product details using the template format, then upload the completed CSV file. The system will preview the import and flag any formatting issues before saving.

A single CSV import can contain up to 500 product lines. For larger catalogs, split your file into batches or contact support for assistance.

Each product listing includes a "Request More Info" or "Contact Supplier" button visible to logged-in members. Clicking this sends an enquiry directly to your CannBus inbox and triggers an email notification to your registered address.

CannBus does not process orders or payments between businesses — we facilitate the connection, after which you conduct your wholesale transaction directly with the buyer.

Market reports and publications are available in the Publications section of the CannBus platform. Free reports are available to all registered members. Premium reports may require a paid membership tier or a one-time purchase.

Downloaded reports are in PDF format and can be saved to your device. Your download history is accessible from My Account → Downloads.

We make every effort to keep law summaries current. Each summary displays a "Last Updated" date so you can see when it was last reviewed. Major legislative changes (such as a state passing new adult-use legislation) are typically reflected within 5–10 business days.

Please note that CannBus law summaries are for informational purposes only and do not constitute legal advice. Always consult a qualified attorney for specific legal guidance.

Go to Account Settings → Notifications & Subscriptions. Under the Publications & Alerts section, you can subscribe to:

• State law update alerts (select specific states)
• Federal regulatory briefings (DEA, FDA, etc.)
• New market report notifications
• International market updates (Canada, Mexico, Puerto Rico)

You can unsubscribe from individual alert types at any time, or use the unsubscribe link in any notification email.

Reports and publications accessed through CannBus are licensed for your internal business use only. You may share downloaded PDFs with colleagues within your own organization.

Redistribution to external parties, republication, or commercial resale of CannBus publications is not permitted without prior written consent. Contact support@cannbus.org for licensing enquiries.

Absolutely — we welcome topic suggestions from our members. Email support@cannbus.org with the subject line "Publication Request" and describe the topic, jurisdiction, or market segment you'd like covered.

We track all requests and use them to prioritise our publication calendar. While we cannot guarantee every request will be fulfilled, popular topics are frequently addressed in upcoming editions.

Go to Account Settings → Billing & Invoices. All past invoices are available for download in PDF format. Each invoice includes a line-item breakdown of your subscription charges and any one-time purchases.

Invoices are also automatically emailed to your registered address at each billing date.

Navigate to Account Settings → Payment Methods. You can add a new card and set it as your default payment method, or remove existing cards.

Payment is processed securely through our PCI-DSS certified payment processor. CannBus does not store your full card number on our servers.

You can cancel your subscription at any time from Account Settings → Membership → Cancel Subscription. Your paid access will continue until the end of your current billing period.

For annual subscriptions, cancellation requests must be received at least 30 days before the next renewal date to prevent being charged for the following year.

All paid memberships and publication purchases are generally non-refundable. Exceptions may be considered in the following circumstances:

• A documented technical error on our part prevented access to a paid feature for a significant portion of your billing period
• Annual memberships cancelled within 7 calendar days of initial signup where paid features have not been materially used (first-time subscribers only)

Refund requests must be submitted to support@cannbus.org within 14 days of the charge. Please include your invoice number and a description of the issue.

If a payment fails, you'll receive an email notification. Common reasons include: an expired card, insufficient funds, or a card issuer block on the transaction.

To resolve it: update your payment method in Account Settings → Payment Methods and then trigger a manual retry from Billing → Retry Failed Payment. If the issue persists after updating your card, contact your card issuer directly or reach us at support@cannbus.org.

If a payment is not resolved within 7 days, your paid membership features may be temporarily suspended until the outstanding amount is settled.

CannBus is designed to work with all modern web browsers. Supported browsers include:

• Google Chrome (version 100 and later) — recommended
• Mozilla Firefox (version 100 and later)
• Apple Safari (version 15 and later, macOS and iOS)
• Microsoft Edge (version 100 and later)

CannBus is also mobile-responsive and works on iOS and Android devices. For the best experience on complex features like the product catalog builder, we recommend using a desktop or laptop computer with an up-to-date browser.

Try these steps in order:

• Hard refresh: Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac) to force reload the page
• Clear cache: Clear your browser's cache and cookies, then reload
• Try another browser: Open the page in a different browser to see if the issue is browser-specific
• Check your connection: Ensure your internet connection is stable
• Disable extensions: Some browser extensions (particularly ad blockers) can interfere with platform features

If the issue persists, email us at support@cannbus.org with a screenshot and details of what you were trying to do when the error occurred.

For security, CannBus sessions automatically expire after 8 hours of inactivity. This is a security feature to protect your account data.

If you are being logged out more frequently than expected, it may be because: (a) you are using private/incognito browsing mode, (b) your browser is set to clear cookies on close, or (c) a browser extension is clearing session data.

If you need a persistent session for extended work sessions, ensure cookies are enabled for cannbus.org in your browser settings.

We welcome bug reports and feedback — they help us improve the platform for everyone. To report an issue, email support@cannbus.org with the subject line "Bug Report" and include:

• A description of what you were trying to do
• What happened vs. what you expected to happen
• Your browser and operating system
• A screenshot if possible

For feature suggestions and general feedback, email us with the subject "Platform Feedback". We read every message.